| CALL CENTER - CONTACT CENTER - CUSTOMER CARE
- The part of an organization that handles inbound/outbound communications with customers.
- A call center is a facility that answers inbound, or places outbound, telephone calls. Call centers, also known as contact centers or customer care centers, use sophisticated software to provide a full range of services.
- Any location within a company where quantities of incoming and/or outgoing calls are handled by people, telephones, and computers. Call centers route calls to the appropriate agent or operator.
CLIENT/SERVER
- A model of computing whereby client applications running on a desktop or personal computer access information on remote servers or host computers.
- A network architecture in which each computer or process on the network is either a client or a server. Servers are powerful computers or processes dedicated to managing disk drives (file servers), printers (print servers), or network traffic (network servers). Clients are PCs or workstations on which users run applications. Clients rely on servers for resources, such as files, devices, and even processing power.
- Computer technology that separates computers and their users into two categories: clients or servers. When you want information from a computer on the Internet, you are a client. The computer that delivers the information is the server. A server both stores information and makes it available to any authorized client who requests the information.
- A network arrangement with a server and one or more clients. Both the server and the clients are complete, standalone computers.
COMPUTER PLATFORM
1.- Software Platform
- In computing, a platform describes some sort of framework, either in hardware or software, which allows software to run. Typical platforms include a computer's architecture, operating system, or programming languages and their runtime libraries.
2.- Hardware Platform
Intel, Sun, Pocket PC
- The underlying hardware, firmware, and minimum required set of devices (and their interfaces) to support a Carrier Grade Linux operating system.
- A term used within the computer industry referring to the type of hardware configuration required to process the applications software product. The term is also sometimes extended to Operating System. eg IBM AS/400 platform, UNIX platforms.
- Usually refers to the type of microprocessor used in a computer.
CRM
Customer Relationship Management
- Is more than purely a process, it is the philosophy which places the needs of the customer at the heart of the decision making process of a business.
- The overall process of marketing, sales, and service within any organization.
- Allows you to track activity with your customers and provides customer-specific tools to maintain and enhance the relationship. CRM applications typically maintain information on customer transactions and preferences, and allow for queries to produce lists of customers for promotions and follow-up. More sophisticated applications provide tools such as automatic e-mails to follow-up with customers on order delivery and customer satisfaction.
- A marketing philosophy based on putting the customer first.
- In additional to all the usual customer care principles, CRM includes the storing of customer information in a database (or data warehouse) and using the information in a way that improves the customer's "experience". Ideally this information is integrated into operational processes.
DBMS
Database Management System
Oracle, Sybase, SQL Server, DBF, DB2, Access, Foxpro, SPSS, Auditor
- A set of computer programs for organizing the information in a database. A DBMS supports the structuring of the database in a standard format and provides tools for data input, verification, storage, retrieval, query, and manipulation. It also controls the security and integrity of the database.
DISTRIBUTED COMPUTING
- Distributed computing is a programming model in which processing occurs in many different places (or nodes) around a network. Processing can occur wherever it makes the most sense, whether that is on a server, Web site, personal computer, handheld device, or other smart device.
- A type of computing in which a computational task is divided into subtasks that execute on a collection of networked computers. The networks are general-purpose networks (LANs, WANs, or the Internet) as opposed to dedicated cluster interconnects.
- Is the process of running a single computational task on more than one distinct computer.
DOS
Disk Operating System
Windows, Linux, DOS, MS-DOS from Microsoft Corp., OS/2 from IBM, PC-DOS from IBM, System-7 from Apple, DR-DOS from Digital Research
- Operating system that is based on the use of disks for the storage of commands. It is also a generic name for MS-DOS and PC-DOS on the Personal Computer. MS-DOS is the version Microsoft sells and PC-DOS is the version IBM sells. Both are based on Microsoft code.
- Program information that provides instruction to enable computer to interpret keyboard and mouse input, display information on the screen, control printer, and work with other hardware attached to the computer.
- DOS is the software that organizes how a computer reads, writes and reacts with its disks and talks to its various peripherals (input/output devices) such as keyboards, screens, serial and parallel ports, printers, modems, etc. The most popular operating system for PCs is MS-DOS from Microsoft.
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